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Privacy policy

The Centre for Women’s Safety and Wellbeing is the lead organisation for WorkforceFDV, and is responsible for the governance and management of this website, as well as the handling of personal information and privacy obligations.

Our commitment

The Centre for Women’s Safety and Wellbeing is committed to protecting the privacy of personal information which we collect, hold, and administer in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles found within the Privacy Act.

We collect personal information so that we can:

  • Provide you with products and services and manage our relationship with you;
  • Contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
  • Comply with our legal obligations and assist government and law enforcement agencies or regulators;
  • Identify and tell you about products and services (for example, training, events, workshops or professional development) that we think may be of interest to you.

Storing your personal information

We store most information about you in computer systems and databases operated by us or our third-party providers. Some information may be recorded in paper files that we store securely.

Disclosing personal information

We may disclose your personal information where we are required to do so by law, or where you have provided consent to disclose such information.

Sensitive information will be used and disclosed only for the purposes for which it was provided or is required to be disclosed by law. Unless you have given your consent, it will not be used or disclosed for the purposes of direct marketing.

Marketing

We may use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to.

If you receive electronic marketing communications, you can opt-out by following the instructions provided in the communication.

Maintaining records

We take reasonable steps to ensure that your personal information that is no longer required will be de-identified or destroyed and if you have consented to receiving marketing, we will hold that information for marketing purposes only.

Some data may be held as required by law.

Accessing and changing personal information CWSW holds about you

Requests to access or correct your personal information can be made via email to admin@cwsw.org.au. We may need to verify your identity before processing your request and will endeavour to respond to any request within 30 days.

Changes to this Privacy Policy

From time to time, we may update this policy to reflect changes in legislation, organisational practices, or the way we engage with individuals and organisations. Any change to this policy will be published on our website.

Tell us about a problem or make a complaint related to our privacy practices

If you have a complaint about the way in which WorkforceFDV and the Centre for Women’s Safety and Wellbeing has handled your personal information, information can be found on the feedback and complaints page.

Your request can be submitted in whatever manner is best for you, for example, by calling to speak to someone at reception, sending WorkforceFDV an email or by speaking to a staff member in person.

You may need to provide us with the following details:

  • Your name
  • Your contact details
  • A description of your concern/complaint
  • The action you would like WorkforceFDV and the Centre for Women’s Safety and Wellbeing to take
  • Any supporting information.

Once your complaint has been received, we will consider the issues you have raised and, where appropriate, undertake an investigation into your complaint.

The Centre for Women’s Safety and Wellbeing will do its best to respond to your request:

  • in the manner you have requested that we communicate with you, and
  • Within 30 days (or such other time as agreed)

Our response will explain:

  • The outcome of the investigation
  • The action is proposed to prevent similar complaints in the future (where applicable)
  • How you can lodge a complaint with external organisations if you consider the outcome of the Centre for Women’s Safety and Wellbeing investigation to be unsatisfactory

If you are unhappy with the way we have handled your complaint, you may approach an independent adviser or contact the Office of the Australian Information Commissioner for guidance on alternative courses of action that may be available.

The Office of the Australian Information Commissioner can be contacted via: